Welcome to Insha Carpets. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please refrain from using our website.

1. About Us

Insha Carpets is a manufacturer, supplier, and exporter of premium carpets, rugs, and custom flooring solutions. We strive to provide high-quality products and excellent customer service to customers across domestic and international markets.

2. Acceptance of Terms

By using this website, you confirm that you:

• Are at least 18 years of age or have permission from a legal guardian.
• Agree to comply with these Terms & Conditions.
• Provide accurate and complete information when placing an order.

3. Products

We offer a wide range of handcrafted carpets and rugs, including but not limited to:

• Jute Carpets
• Sisal Rugs
• Sisal Carpets
• Persian Design Rugs
• Hand Tufted Carpets
• Modern Hand Knotted Carpets

As many of our products are handmade, slight variations in color, size, texture, weave, or pattern may occur. These natural variations are not considered manufacturing defects and add to the uniqueness of each product.

4. Pricing

• All prices displayed on our website are subject to change without prior notice.
• Taxes, shipping charges, customs duties, and import fees (where applicable) may be charged separately.
• We reserve the right to correct pricing errors or cancel orders affected by incorrect pricing.

5. Orders

After placing an order, you will receive an order confirmation. This confirmation does not constitute acceptance of your order.

We reserve the right to:

• Accept or reject any order.
• Cancel orders due to product unavailability.
• Cancel orders suspected of fraud or misuse.
• Request additional information before processing an order.

If your order is cancelled after payment has been received, an appropriate refund will be processed.

6. Custom Orders

Custom-made carpets and rugs are manufactured according to customer specifications.

For custom orders:

• Final specifications must be approved before production begins.
• Once production has started, cancellation or modification may not be possible.
• Customized products may not be eligible for return or exchange unless they are damaged or incorrectly manufactured.

7. Payments

We accept payments through secure payment gateways and approved payment methods available on our website.

Orders will only be processed after successful payment verification.

We do not store your complete payment or card information.

8. Shipping & Delivery

We aim to dispatch orders within the estimated timeframe; however, delivery dates are estimates and may vary due to production schedules, courier delays, customs clearance, weather conditions, or unforeseen circumstances.

We are not responsible for delays caused by third-party shipping providers or customs authorities.

Customers are responsible for providing accurate shipping information.

9. International Orders

International buyers may be responsible for:

• Import duties
• Customs clearance charges
• Local taxes
• Additional government fees

These charges are determined by the destination country and are the responsibility of the customer unless otherwise agreed.

10. Returns & Refunds

Returns and refunds are subject to our Return Policy.

Products may qualify for return or replacement if:

• The wrong product was delivered.
• The product arrived damaged.
• The product has a verified manufacturing defect.

Customized or made-to-order products generally cannot be returned unless there is a manufacturing error or shipping damage.

11. Product Images

We make every effort to display product colors, textures, and designs accurately.

However, actual products may vary slightly due to:

• Screen settings
• Lighting conditions
• Handmade craftsmanship
• Natural materials

Such variations are normal and not considered defects.

12. Intellectual Property

All content on this website, including but not limited to:

• Product images
• Logos
• Product descriptions
• Website design
• Graphics
• Text
• Videos
• Catalogues

is the property of Insha Carpets and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

13. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful content.
• Copy website content without permission.
• Interfere with the operation or security of the website.

14. Limitation of Liability

To the maximum extent permitted by law, Insha Carpets shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use of our website
• Product delays
• Shipping issues
• Technical interruptions
• Loss of business or profits

Our total liability shall not exceed the amount paid for the purchased product.

15. Warranty

Our products are manufactured using premium materials and undergo quality inspections before dispatch.

Unless specifically stated, no additional warranties, express or implied, are provided beyond those required under applicable law.

16. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page with the revised Effective Date.

Continued use of the website after changes constitutes acceptance of the revised Terms.