Welcome to Insha Carpets. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or communicate with us.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Company Name (if applicable)
- Billing Address
- Shipping Address
- Country and Postal Code
Order Information
- Products Ordered
- Order History
- Payment Details (processed securely through third-party payment gateways)
- Delivery Information
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Referral Website
- Pages Visited
- Time Spent on Website
Communication Information
If you contact us through forms, email, WhatsApp, or phone, we may collect the information you voluntarily provide.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products to your address
- Respond to inquiries and customer support requests
- Improve our website and customer experience
- Send order confirmations and shipping updates
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional emails or offers (only with your consent)
3. Cookies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Provide a better browsing experience
You can disable cookies through your browser settings; however, some website features may not function properly.
4. Payment Security
We do not store your complete credit card or debit card information.
All online payments are processed securely through trusted third-party payment gateways that comply with industry security standards.
5. Information Sharing
We do not sell, rent, or trade your personal information.
We may share information only with:
- Shipping and logistics partners
- Payment gateway providers
- Government authorities when legally required
- IT service providers maintaining our website
All third parties are required to maintain the confidentiality of your information.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information against:
- Unauthorized access
- Data theft
- Loss
- Misuse
- Alteration
- Disclosure
Although we strive to protect your data, no online transmission or storage system is completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Maintain business records
- Meet legal and tax obligations
- Resolve disputes
Afterward, your information is securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Update incorrect information
- Request deletion of your data
- Withdraw marketing consent
- Request a copy of your stored information
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
11. International Customers
As a manufacturer and exporter of premium carpets and rugs, we may serve customers worldwide.
By using our website, you understand that your information may be processed in accordance with applicable laws and this Privacy Policy.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated Effective Date. Continued use of our website constitutes acceptance of the revised policy.